Shipping policy
We want getting your Mankai to you to be as simple as the plant itself.
Processing Time
- Orders are processed and ship within 2–3 business days of purchase.
- Business days are Monday–Friday, excluding major U.S. holidays.
- You'll receive a confirmation email as soon as your order ships, along with tracking information.
Shipping Rates
- Free shipping is included on every subscription order (30-day and 90-day plans).
- One-time purchases: shipping is calculated automatically at checkout based on your order weight and delivery zone, with Standard, Priority, and Next-Day options available.
- Orders ship from our fulfillment center in Saint Paul, Minnesota.
- We ship to the United States and all its territories.
Delivery Times
- Delivery timing depends on the shipping method you select at checkout (Standard, Priority, or Next-Day).
- Subscription orders ship automatically on your selected cadence — you'll always get a heads-up email before it goes out.
Order Tracking
- Tracking is included in your shipping confirmation email.
- You can also view order status — including subscription vs. one-time orders — by logging into your account.
Damaged, Incorrect, or Missing Items
- If your order arrives damaged, incorrect, or incomplete, contact us at contact@hinoman.com within 7 days of delivery with your order number and a photo of the issue.
- We'll make it right with a free replacement or a full refund — no cost to you, and no return shipping required.
Questions?
Call us at 1-888-443-8630 or email contact@hinoman.com.