Refund policy

We stand behind Mankai with a 30-day money-back guarantee on your first purchase.

Our Guarantee

• You have 30 days from the date you receive your first Mankai order to request a refund if it isn't right for you. Because Mankai is a perishable food product, you do not need to ship any product back to receive your refund.
• This guarantee applies to your first purchase. For subscription orders after your first, see "Subscription Cancellations" below.

How to Start a Return

• Contact us at contact@hinoman.com with your order number and the reason for your return.
• We'll confirm receipt and walk you through next steps, including where to send your return.
• We generally do not require you to ship product back. If we do request a return, return shipping is the customer's responsibility, unless your item arrived damaged, defective, or incorrect (see Shipping Policy).
• Items sent back without first requesting a return may not be accepted.

Refunds

• We'll notify you once we've received and inspected your return and let you know if the refund was approved.
• If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take some additional time for your bank or card company to post the refund.
• Original shipping charges are non-refundable, except where your order arrived damaged, defective, or incorrect.
• If more than 15 business days have passed since your refund was approved, contact us at contact@hinoman.com.

Damages and Issues

• Please inspect your order upon delivery and contact us at contact@hinoman.com within 7 days of delivery, with your order number and a photo of the issue, if the item is defective, damaged, or incorrect, so we can make it right.

Subscription Billing & Auto-Renewal

• Subscription plans renew automatically on your selected cadence (every 30 days or every 90 days, depending on your plan) until you cancel.
• Before each order ships, the payment method on file is charged the then-current subscription price for your plan. We'll always send you a reminder email before each renewal.
• By starting a subscription, you authorize these recurring charges to continue until you cancel.
• You can cancel or pause at any time through your online account - the same way you signed up - or by contacting us, with no fees or penalties. Cancellation takes effect for your next billing cycle.

Subscription Cancellations & Pauses

• Cancel or pause your subscription any time before your next scheduled order date — no return needed, this simply stops future shipments.
• Manage your subscription anytime through your account or by contacting us.

Questions?

Call us at 1-888-443-8630 or email contact@hinoman.com.