Shipping Policy
Having clear shipping practices is a priority of ours. This Shipping Policy identifies and describes the way Hinoman USA, Inc. (“Hinoman USA”, “Hinoman”, “Eat Mankai”, “Mankai”, “we”, “us” and “our”) ships product to users who frequent our website(s) and other online marketplaces that carry our products (the “Site”).
You can review the most current version of the Shipping Policy at any time on this page. We reserve the right to update, change or replace any part of the Shipping Policy by posting updates and/or changes. It is your responsibility to check this page periodically for changes. If you use the Site in any way after a change to the Shipping Policy is effective, that means you agree to all of the changes.
If you have any questions, comments, or concerns regarding this Shipping Policy, please contact us at support@eatmankai.com. OK, here we go:
SHIPPING
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Order Processing
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We only ship to the lower-48 states of the USA. We cannot accommodate local shipment, in-store pickup, international shipping or shipments to Hawaii and Alaska.
Shipping Costs
There are no shipping charges for Mankai. All shipping costs are absorbed by us and are includes in the product cost.
Shipping Confirmation
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at support@eatmankai.com with your name and order number, and we will look into it for you.
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.